Frequently Asked Questions

Everything you need to know about shopping with Down East Shop.

What are your shipping rates and delivery times?

We offer flat-rate shipping on all domestic orders. Standard delivery typically takes 3-7 business days, while expedited shipping options are available at checkout for faster delivery.

What is your return policy?

We accept returns within 30 days of purchase. Items must be in their original, unused condition with all tags attached. Please visit our Returns Portal to start your request.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.

Which payment methods do you accept?

Down East Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and customs requirements.